Help Connecting

In the vast majority of cases failures to connect are due to settings in school networks, firewalls or filtering & monitoring systems. Generally these are easily rectified without any compromise to the security of the school's IT systems.

lbq can provide general guidance to assist with the resolution of any such issues but we are unlikely to be able to make specific recommendations or take independent action to rectify school network related problems.

If you are competent and permitted to make changes to the school's IT systems we provide the following further information, otherwise please pass on this information to your IT support provider or telecoms/filtering & Monitoring provider.

Further network information.

Background: lbq.org relies on secure web sockets to pass information to and from teacher / student devices. We believe this to be wholly safe, reliable and efficient way to manage the communications.

Details: connections will be via https and wss protocols and will be made to lbq.org. Make sure lbq.org is included on any white list (for both protocols) maintained by the school or any of its providers.

Known Issues: where filtering and monitoring systems employ Deep Packet Inspection (API) to examine ssl data, secure web socket connections may fail. As of now the only remedy is to exempt 'lbq.org' from ssl decryption - the appropiate location to make this exemption may vary from system to system and if at all unsure we strongly recommend you contact your relevant service provider(s) for advice.