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Support procedure if you have a faulty LbQ Tablet under Warranty

If you have purchased a classroom set of LbQ tablets with tablet storage cabinet, they are under warranty for a period of up to 36 months (see Warranty Terms) from the date of delivery. The warranty covers failure of the device but not physical damage caused by the user. If you have a faulty device and need to have it replaced, our contact details are below.

You can read more information about this in our Warranty Terms and Conditions

You can read Frequently Asked Questions about our warranty here

To report a fault:


Tablets have a unique serial number on the lower back of each device. You will need to send this to validate that the tablet is still within warranty.

If you have a device with physical damage or need to replace a lost unit, please contact us to purchase a replacement:

Email: Tel: 01254 688060